01
Lead by Example
Leadership at MSHG is not positional — it is behavioral. Every leader models the standards they demand. Visibility, accountability, professionalism, and work ethic start at the top and cascade throughout the organization.
Our Culture & Benefits
People First.Performance Always.
At Matthew Sanscrainte Hospitality Group, exceptional guest experiences begin with exceptional team members. Hotels do not succeed because of buildings, brands, or technology alone — they succeed because of the people who walk through the doors every day committed to serving others.
When we invest in our people, our people invest in our guests.
Our Culture
Leadership Through Service.
At MSHG, leadership is not about titles — it is about action. Whether you are a Front Desk Agent, Executive Housekeeper, Chief Engineer, General Manager, or Corporate Executive, every role contributes to our success.
We believe great leaders serve their teams, develop future leaders, and create an environment where accountability and support coexist. We hire individuals who are passionate about hospitality, committed to continuous improvement, and dedicated to creating exceptional experiences for both guests and colleagues.
The MSHG Leadership Standard
Core Leadership Pillars.
At MSHG, our success is not accidental — it is engineered through disciplined leadership, uncompromising standards, and a culture that demands excellence. These pillars define how we operate, how we lead, and how we win.
02
Check Ego at the Door
Ego erodes performance and fractures teams. We prioritize results over recognition, collaboration over control, and truth over comfort. The mission always outweighs the individual.
03
Treat Everyone with Respect — At All Times
Respect is non-negotiable. Whether engaging with team members, guests, vendors, investors, or ownership groups, we operate with professionalism, dignity, and consistency — especially under pressure.
04
Always Do the Right Thing in the Pursuit of Excellence
Integrity is our baseline. Excellence is our standard. We make decisions that stand up to scrutiny operationally, ethically, and financially — without compromise.
05
Strive to Maximize Profitability
We are a performance-driven organization. Every action, initiative, and decision should contribute to improving NOI, optimizing revenue streams, increasing efficiency, and creating value for ownership — without sacrificing the guest experience.
06
Reward Exemplary Performance
Performance is recognized, measured, and rewarded. We invest in individuals who deliver results, demonstrate leadership, embrace accountability, and elevate the organization. Merit drives advancement at MSHG.
07
Under Promise and Over Deliver
Credibility is built through execution. We establish realistic expectations and consistently exceed them — creating trust with ownership groups, business partners, and guests.
08
Change the World — Don't Adapt to It
We are not reactive operators — we are industry leaders. MSHG challenges outdated practices, embraces innovation, and continuously raises the standard for hospitality performance, culture, and guest satisfaction.
09
Policy Is No Substitute for Good Judgment
Frameworks guide us — but they do not limit us. Our leaders are empowered to think critically, act decisively, and prioritize outcomes over rigid adherence to process when circumstances demand it.
10
Have Fun
High performance and positive culture are not mutually exclusive. We celebrate wins, recognize accomplishments, build meaningful relationships, and create an environment where people are energized to perform at their best.
These Are Not Suggestions
The MSHG Leadership Pillars define the standard for every leader, every property, and every decision across our portfolio.
They guide how we hire, how we develop talent, how we serve guests, and how we create value for ownership.
Benefits That Support Excellence
Exceptional People
Deserve Exceptional Support.
Our benefits package is designed to promote wellness, reward dedication, and help our team members build successful careers and meaningful lives.
20 Days Paid Time Off
Everyone deserves time to rest, recharge, travel, and spend time with the people who matter most. MSHG provides 20 days of paid time off annually to support a healthy work-life balance.
6 Paid Sick Days
Your health comes first. We provide six paid sick days annually so team members can focus on recovery and return at their best.
3 Paid Mental Health Days
Mental wellness matters. Team members receive three dedicated mental health days annually to focus on emotional well-being, personal wellness, and maintaining balance.
Birthday Paid Day Off
Every team member receives a paid day off to celebrate their birthday and spend time doing what matters most.
Holiday Recognition Program
$500 Holiday Incentive Pay for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Hospitality never stops — and we recognize the sacrifices our teams make.
401(k) With Company Match
We invest in your future. MSHG matches employee contributions up to 6%, helping team members build long-term financial security and retirement savings.
Medical, Dental & Vision
Eligible team members receive comprehensive healthcare coverage including Medical, Dental, Vision, and Family Coverage options — typically activated within 60 days of employment.
Merit-Based Advancement
We invest in individuals who deliver results, demonstrate leadership, and elevate the organization. Performance is rewarded — and growth is earned.
Join the Team
Join the Team That's
Raising the Standard.
At MSHG, we are building more than hotels. We are building careers, developing leaders, creating opportunities, and setting a new standard for hospitality excellence. If you are passionate about service, driven by results, and committed to growth — we invite you to build your future with us.
Stronger Together
One Team · One Mission · Endless Possibilities
People First · Performance Always